Shipping Policy

At Zensational Gifts, we aim to pack and dispatch your order as quickly as possible so your gifts arrive safely and on time.

Shipping Rates

We offer Australia-wide shipping at the following rates:

• Free standard shipping on orders $79 and over
• Flat rate standard shipping of $12.95 on orders under $79

Shipping rates are calculated based on your order total at checkout.

Order Processing Times

Orders are generally packed and dispatched from our Brisbane location within 1–3 business days, excluding weekends and public holidays.

During busy periods, promotional events, or peak gifting seasons, dispatch times may be slightly longer. If there are any significant delays with your order, we will contact you as soon as possible.

Delivery Times

Once dispatched, delivery times will depend on your location and the carrier network.

As a general guide:

• Metro areas: approximately 3–5 business days after dispatch
• Regional and remote areas: approximately 3–5 business days after dispatch

Please note that these timeframes are estimates only and may vary due to carrier delays, public holidays, weather events, or other circumstances outside our control.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details where available.

Please allow up to 24 hours for tracking information to update after your parcel has been collected or lodged with the carrier.

Delivery Address

Please ensure your delivery address is entered correctly at checkout. Zensational Gifts is not responsible for delays or delivery issues caused by incorrect or incomplete address details.

If you notice an error in your delivery address after placing your order, please contact us as soon as possible. We will do our best to update the address before your order is dispatched, but we cannot guarantee changes once the parcel has left our premises.

Lost, Delayed or Damaged Parcels

We take care when packing your order and work with delivery partners to get your parcel to you safely.

If your parcel is delayed, appears to be lost, or arrives damaged, please contact us as soon as possible at:

Email: dot@zensationalgifts.com.au
Phone: 1300 936 969

We will assist you in investigating the issue with the delivery carrier and work with you to find an appropriate resolution.

Authority to Leave

If you select or request authority to leave, your parcel may be left in a safe place at the delivery address. Please note that once a parcel has been marked as delivered by the carrier, Zensational Gifts may not be responsible for loss, theft, or damage that occurs after delivery.

We recommend choosing a secure delivery address where someone will be available to receive the parcel.

Australian Consumer Law

Your purchase is backed by your rights under Australian Consumer Law. If an item is faulty, damaged, not as described, or does not meet consumer guarantees, you may be entitled to a repair, replacement, or refund.

This policy does not exclude or limit any rights you may have under Australian Consumer Law.

Questions

If you have any questions about shipping or delivery, please contact us:

Zensational Gifts
Email: dot@zensationalgifts.com.au
Phone: 1300 936 969